Shipping policy

At Packing Project, we aim to process and ship your order as quickly as possible.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Estimated Delivery Times

- New Zealand: 7–15 business days
- Australia: 7–15 business days

Delivery times are estimates only. Delays may occur due to customs, courier delays, public holidays, high-demand periods, or other factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

If your tracking information does not update immediately, please allow a few business days for the courier system to refresh.

Incorrect Shipping Details

Please make sure your shipping address is correct before placing your order.

If you notice an error in your shipping details, please contact us as soon as possible at support@packingproject.com

We will do our best to update your order before it ships, but we cannot guarantee changes once the order has been processed.

Lost, Delayed, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us at support@packingproject.com with your order number.

We will review the issue and help arrange a suitable solution where required.